GDPR PRIVACY NOTICE

Introduction

This document refers to personal data, this is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR) (EU) 2016/679 which is EU wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

AJ Plumbing Supplies Ltd is pleased to provide the following GDPR information:

Who we are

We are AJ PLUMBING SUPPLIES LTD, a locally owned company that has been in business for almost 40 years and one of Northern Ireland’s largest plumbing and bathroom suppliers. Based in Newry Co Down, we have 3 other Showrooms in Northern Ireland namely Banbridge,Ballynahinch and AJ Elite Bathrooms. Elite bathrooms, which is situated on the outskirts of Newry City, is modern showroom focusing on the middle to upper market range and specialising in the main leading brands eg Villeroy Boch and Teuco to name but a few.

Personal Data

AJ Plumbing Supplies Ltd uses the information collected from you to make telephone contact or to email you in connection with our business. In you making initial contact you consent to AJ Plumbing maintaining a marketing dialogue with you until you optout (which you can do at any stage).

Some personal data may be collected about you from any forms or any surveys you may complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally-identifying information like Internet Protocol (IP) addresses. AJ Plumbing may from time to time use such information to identify its visitors. AJ Plumbing may also collect statistics about the behaviour of visitors to its website.

AJ Plumbing Supplies Ltd website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies help AJ Plumbing identify and track visitors and their website access preferences. AJ Plumbing website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using AJ Plumbing Supplies ltd website.

Any information AJ Plumbing Supplies ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtain about you from public sources and our own suppliers such as credit referencing agencies.

AJ Plumbing Supplies Ltd will only collect the information needed so that it can provide you with appropriate services, we will never sell or broker your data, although coincidentally there may be times when your information could be contained in data that AJ Plumbing has purchased from a third-party list broker, on behalf of a client.

AJ Plumbing operates CCTV. We collect and store images which is classed at Personal Information. All images collected are used to monitor Health and Safety and to prevent Fraud and loss. These images are stored on a secure server and are not shared with any third parties unless we are required to do so for legal reasons.

Legal basis for processing any personal data

To meet AJ Plumbing Supplies Ltd contractual obligations to customers and suppliers and to also respond to marketing and product enquiries.

Legitimate interests pursued by AJ Plumbing and/or its clients

To promote the products and marketing services offered by AJ Plumbing Supplies Ltd

Consent

Through agreeing to this privacy notice you are consenting to AJ Plumbing Supplies Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing the Data Protection Officer at geraldine.Kelly@ajplumbing.co.uk or by phoning 028 30263348 or writing to us, see last section for full contact details.

Disclosure

AJ Plumbing Supplies Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. AJ Plumbing requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. AJ Plumbing Supplies Ltd do not broker or pass on information gained from your engagement with the agency without your consent. However, AJ Plumbing Supplies Ltd may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of AJ Plumbing Supplies Ltd its clients and/or the wider community.

Retention Policy

AJ Plumbing Supplies Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for six years after the contract has expired to meet any legal obligations. After six years any personal data not needed will be deleted OR please refer to our Data Retention Policy for further information.

Data storage

Data is held on-site in the UK. Data is backed-up to servers based in the EU. AJ Plumbing Supplies Ltd does not store personal data outside the EEA.

Your rights as a data subject

At any point whilst AJ Plumbing Supplies Ltd is in possession of or processing your personal data, all data subjects, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

In the event that AJ Plumbing supplies ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

AJ Plumbing Supplies ltd at your request can confirm what information it hold about you and how it is processed

You can request the following information:

  • Identity and the contact details of the person or organisation (AJ Plumbing Supplies Ltd ) that has determined how and why to process your data.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of AJ Plumbing Supplies Ltd or a third party such as one of its clients, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what Personal data is held, identification will be required

AJ Plumbing Supplies Ltd will accept the following forms of ID when information on your personal data is requested:

A copy of your driving licence, passport, and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If AJ Plumbing Supplies Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to the geraldine.Kelly@ajplumbing.co.uk or by phoning 028 30263348 or writing to us at the address further below.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by AJ Plumbing Supplies Ltd or its partners, you have the right to complain to AJ Plumbing Supplies Ltd If you do not get a response within 30 days’ you can complain to the ICO.

The details for each of these contacts are:

Geraldine Kelly
AJ Plumbing Supplies Ltd.
Unit 23
Greenbank Industrial Estate
Newry BT34 2QU

ICO
Information Commissioner's Office
3rd Floor
14 Cromac Place
Belfast
BT7 2JB
Tel: 028 9027 8757 or 0303 123 1114
Email: ni@ico.org.uk

STORE LOCATOR
NEWRY Rampart Road, Greenbank Ind. Estate, Newry, BT34 2QU. Tel: +44 28 3026 3348 Fax: +44 28 3026 3263. Email: info@ajplumbing.co.uk
BANBRIDGE Unit 7, Brookfield Industrial Estate, Peggy's Loaning, Banbridge, BT32 3AP. Tel: +44 28 4062 2717. Email: info@ajplumbing.co.uk
BALLYNAHINCH 45 Lisburn Rd, Ballynahinch, BT24 8TT Tel: 028 97564636. Email: info@ajplumbing.co.uk
AJ ELITE NEWRY 47a Rathfriland Road, Newry, BT34 1LD Tel : +44 28 3025 2333. Email: info@ajelitebathrooms.com